Established over 30 years ago, Flexseal is today the UK’s go-to flexible coupling manufacturer. Servicing the civils & drainage, plumbing and water management sectors, it plays a vital role in shaping the way contractors repair and refurbish drainage and sewer pipelines across the globe.

With shared, deep-rooted cultures that promote collaboration, open communication, innovation and teamwork, it is easy to see why the long-standing relationship between Flexseal and Frazer is a resounding success. 

In this interview we speak with Flexseal National Sales Manager, Ricky Hasprey, and Frazer Sales Director, Nick Boyle, about how collaboration is benefitting their businesses and supporting their commitment of delivering added value to customers.

“Working as an extension to one-another’s businesses is hugely beneficial for all involved” continues Ricky. “Our customers have the solutions they need and we can ensure that the service they receive is second to none. It also makes our internal processes much more fluid. Our teams are focussed, they work together to drive sales and provide added value at all levels in the supply chain.”

Whilst the COVID-19 pandemic has thrown challenges of all types at the construction industry, Flexseal took it as an opportunity to take stock and invest further in facilities that will support customers and their relationships. They built a new training centre at their Barnsley head office, already recognised by the Builders Merchants Federation as a Centre of Excellence. Nick Boyle said “One of the things that really stands out about Flexseal is the product support they deliver.  New product innovations require thorough training and the team are always on hand to educate our sales teams when needed. We also work with them to deliver tutoring and support directly to our customers, just another great example of how our collaboration adds value to the industry.”